SERVICE
ACCOUNTABILITY AGREEMENT
Article 7 - Performance |
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7.1 |
Performance. The parties will strive to achieve
on-going performance improvement. They will address
performance improvement in a proactive, collaborative and
responsive manner. |
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7.2 |
Performance Factors.
- A "Performance Factor" is any matter that could, or
will, significantly affect
a party’s ability to fulfill its obligations under this
Agreement;
- Each party will notify the other party of the
existence of a Performance Factor, as soon as reasonably
possible. The notice will:
- describe the Performance Factor and its actual
or anticipated impact;
- include a description of any action the party is
undertaking, or plans to undertake, to remedy or
mitigate the Performance Factor;
- indicate whether the party is requesting a
meeting to discuss the Performance Factor; and
- address any other issue or matter the party
wishes to raise with the other party.
- The recipient party will provide a written
acknowledgment of receipt of the notice within seven
Days of the date on which the notice was received ("Date
of the Notice").
- Where a meeting has been requested under 7.2(b)
(iii), the parties agree to meet and discuss the
Performance Factors within fourteen Days of the Date of
the Notice, in accordance with the provisions of
subsection 7.3
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7.3 |
Performance Meetings
- During a meeting on performance, the parties will:
- discuss the causes of a Performance Factor;
- discuss the impact of a Performance Factor on
the local health system and the risk resulting from
non-performance; and
- determine the steps to be taken to remedy or
mitigate the impact of the Performance Factor (the
"Performance Improvement Process").
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7.4 |
The Performance Improvement Process.
- The
Performance Improvement Process will focus on the risks of
non-performance and problem-solving. It may include one or
more of the following actions:
- a requirement that the HSP develop and implement an
improvement plan that is acceptable to the LHIN
- the conduct of a Review;
- a revision and amendment of the HSP’s obligations;
and or
- an in-year, or year end, adjustment to the Funding;
among other possible means of responding to the
Performance Factor or improving performance.
- Any performance improvement process
begun under a prior agreement will continue under this
agreement. Any performance improvement required by the
LHIN under a prior agreement will be deemed to be a
requirement of the agreement until fulfilled.
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